Frequently Asked Questions
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What is Renti-Pay?
Renti-Pay is a financial planning and savings platform designed to help tenants save toward rent gradually, build payment consistency, and build trust with their landlords through real-time payment visibility.
Is Renti-Pay a licensed bank?
No, Renti-Pay is a software platform, not a bank. Payments are collected and disbursed through Korapay, a licensed payment service provider.
Do I earn interest on my savings?
Renti-Pay does not currently offer interest on savings. Your funds are kept safe and disbursed directly to your landlord on the agreed date. We focus on helping you save consistently and pay rent stress-free.
Can I withdraw my money before the rent due date?
Rent plans are meant to run until your rent due date. Your deposits are held for that plan and are not lent out or invested, so there is no liquidation charge. If your circumstances change, message us on WhatsApp and we will review the plan with you before anything is paid out.
What happens if I don't reach my savings target?
Your savings belong entirely to you. You can either top up from an external bank account to pay your rent, or withdraw the accrued balance. No penalties are charged for missing a savings target.
What does a landlord see on Renti-Pay?
Landlords only see the tenant's progress bar toward their target rent (e.g., "75% saved") and the target date. Landlords cannot view your bank details, balance in other portfolios, or withdraw your funds.
How do landlords receive the rent payment?
Upon target completion or the maturity date, you can initiate a direct bank payout. The system transfers the funds securely to your landlord's verified bank account and updates their landlord dashboard.
How safe is my money on Renti-Pay?
Your money moves through Korapay, a licensed payment service provider, and every contribution, receipt and payout is recorded with a timestamp. Card transactions are handled by PCI-DSS compliant partners, and personal details are encrypted using AES-256.
What is the role of Korapay?
Korapay is a licensed payment service provider. They provide the payment infrastructure behind Renti-Pay — including virtual account creation, deposit processing and landlord payouts — while Renti-Pay handles scheduling, records and reporting.
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